WordPress Site Compromised? Get It Secured Now!

Common signs of malware include slow website performance, unexpected redirects, intrusive pop-ups, spam links appearing on your site, Google blacklisting warnings, or even your hosting provider suspending your account. If you experience any of these issues, your site may be compromised.

Most malware removal tasks are completed within a few hours. For more complex cases, it may take longer, but we’ll keep you informed every step of the way to ensure a smooth and timely resolution.

I have multiple websites on the server. Will you secure all of them? Yes, we can secure all the websites on your server! Whether you have one site or multiple, we’ll scan, clean, and protect each one individually. Please note that pricing may vary depending on the number of sites and their complexity. For a customized quote, contact us via live chat before submitting your order.

We will secure the website and lift the suspension for you. To contact your hosting provider, we may require additional information.

We mitigate DDoS attacks using Cloudflare firewalls. We audit and construct effective firewall rules to safeguard the website from malicious DDoS attempts. Our team can identify the attackers’ methods and create effective firewall rules based on analytical data.

We recover websites from any kind of infections and attack, including but not limited to:

1. Malicious redirect.
2. Website defacement.
3. Backdoors/Web shell.
4. Pharma hacks.
5. Japanese keywords hack.
6. SEO spam / hidden backlinks.
7. Phishing content.
8. Social engineering content.
9. XSS – Hidden malicious links.
10. DDoS attack.

In most cases, we can clean your site without taking it offline, ensuring minimal disruption. However, for severe infections, we may need to temporarily disable certain features to ensure a thorough cleanup. Rest assured, we’ll work quickly to restore full functionality as soon as possible.

Absolutely! Before we begin, we create a full backup of your site to ensure your data is completely protected. Your website’s safety is our top priority, and we take every precaution to keep it secure throughout the cleanup process.

Yes, absolutely! We specialize in restoring hacked or compromised sites, even if they’re completely inaccessible. Whether your site is down or showing errors, we’ll get it back online and fully functional.

Absolutely! Once we’ve removed the malware and secured your site, we’ll submit a request to Google (or other search engines) to review and remove the blacklist warning. We’ll guide you through the process to ensure your site is fully restored and visible in search results.

Yes, we specialize in cleaning and securing sites with custom themes and plugins. Whether your site uses off-the-shelf solutions or custom-built features, we’ll ensure it’s malware-free and fully functional.

We will recover the website, fortify it for optimal security, and take swift action to remove any indexed spam pages from Google search within 24 hours. For assistance with Google-indexed page removals, please contact us via live chat

To keep your service warranty valid, please follow these requirements:

• (A) Follow our remediation and hardening recommendations, and do not install nulled or pirated themes or plugins.
• (B) Keep WordPress core, themes and plugins up to date and apply critical security patches promptly.
• (C) Do not host other insecure or unmaintained sites on the same hosting account or control panel.
• (D) Do not restore old backups that may contain malware without consulting us first.
• (E) Do not remove or disable security controls we applied, such as WAF rules, .htaccess/Nginx rules, or other protections, without consulting us.

What the warranty covers:

• (A) Reassess and clean the site at no additional cleanup fee.
• (B) Repair any remaining backdoors or persistence mechanisms related to the original infection.
• (C) Verify the site is clean and provide follow-up checks to confirm stability.

If you believe you are eligible for a refund, we handle claims quickly and professionally. Follow these steps so we can review and resolve your request as fast as possible.

1. Confirm eligibility

1. Refunds are considered within the 30-day warranty or satisfaction window and only if warranty conditions were followed.
2. If the issue is a reinfection, we will usually attempt to remediate it first under the warranty before approving a refund.

2. Submit your refund request

Send a message to support via your account or email support@securewp.com

1. Your name and order number (or the email used to order)
2. The affected site URL
3. A clear reason for the refund request and any supporting evidence (screenshots, error messages, or logs)
4. A short summary of any steps we already took together and whether you followed our recommendations

Once approved, refunds are processed promptly. The time for funds to appear depends on your bank or payment provider and typically ranges from 5 to 10 business days.

Common exclusions

Refunds will not be issued for issues caused by:

1. Failure to follow the warranty conditions (for example installing nulled plugins after remediation).
2. Restoring infected backups or running actions that reintroduce malware.
3. Problems outside our scope such as third-party API breaches or host-level incidents beyond our control.