Frequently Asked Questions
Getting Started
After successfully submitting your order, you will be redirected to your account page. This page provides you with convenient access to live messaging with our dedicated agents.
We work efficiently to minimize downtime and restore your website as quickly as possible. Generally, it takes 3-4 hours to clean, secure, and restore your website to a live state. This timeline may vary depending on the size of the website, the type of infection and damage, and the capacity of the server.
After successfully submitting your order, you will be redirected to your order page within your account. On this page, you will find a secure and encrypted form where you can provide the necessary access credentials for your order. You have full control over managing these access credentials, allowing you to update or delete them as needed
Common signs of a malware-infected website include unexpected redirects, slow performance, unauthorized changes to content, and alerts from security tools.
Professional services ensure thorough and effective removal of malware, identify vulnerabilities, and implement robust security measures to prevent future attacks. They save time, ensure comprehensive protection, and minimize the risk of reinfection.
The process typically involves scanning your website for malware, identifying infected files, removing malicious code, security hardening, and repairing any damage caused. It may also include website restoration, and ongoing monitoring.
Service Query
No matter the extent of the damage, our mission is to swiftly and securely restore the website to its original condition. Additionally, we implement advanced security measures to ensure its protection.
Yes, including:
- Google safe web
- Norton
- McAfee
One service order covers one website recovery. If you require multiple websites recovered, please let us know in chat to discuss.
We will secure the website and lift the suspension for you. To contact your hosting provider, we may require additional information.
We will recover the website, fortify it for optimal security, and take swift action to remove any indexed spam pages from Google search within 24 hours. For assistance with Google-indexed page removals, please contact us via chat.
We mitigate DDoS attacks using Cloudflare firewalls. We audit and construct effective firewall rules to safeguard the website from malicious DDoS attempts. Our team can identify the attackers’ methods and create effective firewall rules based on analytical data.
We recover websites from any kind of infections and attack, including but not limited to:
- Malicious redirect.
- Website defacement.
- Backdoors/Web shell.
- Pharma hacks.
- Japanese keywords hack.
- SEO spam / hidden backlinks.
- Phishing content.
- Social engineering content.
- XSS – Hidden malicious links.
- DDoS attack.
Yes, along with malware removal, we implement comprehensive security measures to protect your website. This includes regular security updates, firewall configuration, malware scanning, and monitoring for suspicious activities.
Warranty & Refund
When you followed our recommendations and suggestions, such as not installing a pirated plugin, keeping the theme, plugin, and WP core up to date, migrating your website to a better hosting provider, and not hosting other “non-secure” websites on the same control panel, we can confidently guarantee that:
- (A) The service will prevent the infection or re-infection of the covered websites;
- (B) The covered website will operate properly after Operator has been recovered;
- (C) The service will be secure and accessible from any location;
- (D) Any defects or errors caused by the hack will be promptly corrected.
Yes, we provide post-removal support to address any concerns or issues that may arise after the malware removal process. Our team is available to assist you and provide guidance on security best practices.
Of course, yes!
If you are unsatisfied with our service, you may request a refund within 14 days of the payment or service provided, mentioning the reason. We process refunds after a short review period of 1-2 business days.