Need immediate assistance? Get Help Now
background image

FAQs

Getting
Started

Closed

How quickly will my website be back online?

Once we receive your access credentials, we will begin working on your service within 30 minutes. Generally, it takes 2-3 hours to clean, secure, and restore your website to a live state. This timeline may vary depending on the size of the website, the type of infection and damage, and the capacity of the server.

How can I submit my access credentials?

After successfully submitting an order, you will be redirected to your order details page, which is accessible only to authorized security analysts. This page allows you to log in and communicate with an agent via messaging.

How do I pay?

Once you click the “Order Now” button from our service page, you’ll be redirected to the checkout page. Here, you can complete your purchase using PayPal, credit, or debit cards after providing your billing information.

Do you store my card information?

All payments are processed through secure third-party payment gateways to ensure the utmost security. We never store credit cards or any other sensitive payment information.

Service
Query

Closed

Can you recover a hacked and broken website?

No matter the extent of the damage, our mission is to swiftly and securely restore the website to its original condition. Additionally, we implement advanced security measures to ensure its protection.

Do you remove a website from a blacklist?

Yes, including:
1. Google safe web
2. Norton
3. McAfee

I have multiple websites on the server. Will you secure all of them?

One service order covers one website recovery. If you require multiple websites recovered, please select the correct quantity from our service page here. To ensure you get the most out of our services, please make sure to select the correct quantity for your needs.

My Hosting provider suspended my website. Can you help?

We will secure the website and lift the suspension for you. To contact your hosting provider, we may require additional information.

Can you remove a Japanese keyword hack and clean the Google search?

We will recover the website, fortify it for optimal security, and take swift action to remove any indexed spam pages from Google search within 24 hours. For assistance with Google-indexed page removals, please contact us via chat.

Do you help with DDoS attacks?

We mitigate DDoS attacks using Cloudflare firewalls. We audit and construct effective firewall rules to safeguard the website from malicious DDoS attempts. Our team can identify the attackers’ methods and create effective firewall rules based on analytical data.

What types of malware infections and attacks do you help with?

We recover websites from any kind of infections and attack, including but not limited to:

  1. Malicious redirect.
  2. Website defacement.
  3. Backdoors/Web shell.
  4. Pharma hacks.
  5. Japanese keywords hack.
  6. SEO spam / hidden backlinks.
  7. Phishing content.
  8. Social engineering content.
  9. XSS – Hidden malicious links.
  10. DDoS attack.

Warranty & Refund

Closed

What are the conditions to fulfill during warranty status?

When you followed our recommendations and suggestions, such as not installing a pirated plugin, keeping the theme, plugin, and WP core up to date, migrating your website to a better hosting provider, and not hosting other “non-secure” websites on the same control panel, we can confidently guarantee that:

(A) The service will prevent the infection or re-infection of the covered websites;
(B) The covered website will operate properly after Operator has been recovered;
(C) The service will be secure and accessible from any location;
(D) Any defects or errors caused by the hack will be promptly corrected.

Can I claim a refund?

Of course, yes!
If you are unsatisfied with our service, you may request a refund within 14 days of the payment or service provided, mentioning the reason. We process refunds after a short review period of 1-2 business days.

Still need help? Send us a note!