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Here are some common questions about our services

Getting
Started

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How fast my website will be recovered?

We start working on the ordered service within 1 hour after getting access credentials. It usually takes 2-3 hours to clean, recover and secure a single website. It depends on the website size, type of infection and damage, server capacity, etc.

How do I submit requirements?

After submitting an order successfully, you will be redirected to your order details page under your newly created account to submit login information and communicate with an agent via messaging. Only assigned authorized security analysts will have access to that page and messaging.

How do I go about making payment?

Once you click on “Order now” button from service page, you will be redirected to checkout page. Upon fulfilling billings information, you can proceed to checkout and pay using PayPal, Credit, or Debit Cards.

Do you store my cards information?

All payment is processed via third party secure payment gateway. We don’t sore cards or any payment related sensitive information.

Service
Query

Closed

Can you restore a hacked and broken website?

That’s what we do. It doesn’t matter how much damage happened, and our job is to return you the original state of the website plus advanced security hardenings.

Do you delist a website from blacklist?

Yes, including:
1. Google safe web
2. Norton
3. Mcafee

I have multiples websites on the server, will you clean all?

“1” service quantity order covers 1 website. If you get multiple websites, please select the quantity correctly from the service page.

My Hosting account is suspended, can you help?

We will get the website clean and the hosting account restored for you.

Can you remove Japanese keywords hack and indexed pages from Google search?

We will clean the website from the infection, secure the website for the best, and we will take action to remove those indexed spam pages from Google search within 24 hours. Please get in touch with us via chat for Google indexed page removals.

Do you help in DDoS attack?

We help to mitigate DDoS using Cloudflare firewall. We will audit and build effective firewall rules to protect the website from any type of DDoS. We can identify the method attacker using and build effective firewall rules based on analytical data.

Do you help in X type of malware infection or attack?

We recover websites from any kind of infections and attack, including but not limited to:

  1. Malicious redirect.
  2. Website defacement.
  3. Backdoors/Web shell.
  4. Pharma hacks.
  5. Japanese keywords hack.
  6. SEO spam / hidden backlinks.
  7. Phishing content.
  8. Social engineering content.
  9. XSS – Hidden malicious links.
  10. DDoS

Warranty & Refund

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What are the conditions to fulfill during warranty status?

When you followed our recommendation and suggestions, such
(A) Don’t install a pirated plugin
(B) Keep the theme, plugin, wp core up to date
(C) Migrate your website to a better hosting provider.
(D) Don’t host other “non-secure” websites on the same control panel.

We may warrant that:

(A) The service will prevent the infection, or re-infection of the covered websites;
(B) The covered website will operate after Operator has been recovered;
(C) The service will be secure or available at any particular location;
(D) Any defects or error happened by the hack will be corrected;

Can I claim a refund?

Of course yes!
If you are not satisfied with our service, you may request a refund within 14 days of the payment/service provided, mentioning the reason. We process refunds after a short review period of 1-2 business days.

Still need help? Send us a note!