Here are some common questions about our services
How fast my website will be recovered?
How do I submit requirements?
How do I go about making payment?
Do you store my cards information?
Can you restore a hacked and broken website?
Do you delist a website from blacklist?
1. Google safe web
I have multiples websites on the server, will you clean all?
My Hosting account is suspended, can you help?
Can you remove Japanese keywords hack and indexed pages from Google search?
Do you help in DDoS attack?
Do you help in X type of malware infection or attack?
- Malicious redirect.
- Website defacement.
- Backdoors/Web shell.
- Pharma hacks.
- Japanese keywords hack.
- SEO spam / hidden backlinks.
- Phishing content.
- Social engineering content.
- XSS – Hidden malicious links.
Warranty & Refund
What are the conditions to fulfill during warranty status?
(A) Don’t install a pirated plugin
(B) Keep the theme, plugin, wp core up to date
(C) Migrate your website to a better hosting provider.
(D) Don’t host other “non-secure” websites on the same control panel.
We may warrant that:
(A) The service will prevent the infection, or re-infection of the covered websites;
(B) The covered website will operate after Operator has been recovered;
(C) The service will be secure or available at any particular location;
(D) Any defects or error happened by the hack will be corrected;
Can I claim a refund?
If you are not satisfied with our service, you may request a refund within 14 days of the payment/service provided, mentioning the reason. We process refunds after a short review period of 1-2 business days.