Terms and conditions
Effective Date: June 19, 2020
Please read this Agreement carefully before accessing or using the Site. By accessing or using any part of the website, you agree to become bound by the terms and conditions of this agreement. If you disagree with this agreement's terms and conditions, you may not access the Site or use any services.
The following terms and conditions govern all use of the securewp.net website and all content, services, and products available through the website, including, but not limited to, the client area (collectively referred to as the Site). The Site is owned and operated by Securewp.net Inc. (collectively referred to as the Operator). The Site is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies including, without limitation, the Operator's privacy policy and procedures that may be published from time to time on this Site by the Operator (collectively, the "Agreement"). The Site is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies including, without limitation, the Operator's privacy policy and procedures that may be published from time to time on this Site by the Operator (collectively, the "Agreement").Use of Service
Subject to your compliance with the Terms, the Operator grants you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Service for the websites included in such requested order. For purposes of this Agreement, a “Website” shall mean a collection of files and documents used to display content via the Internet to those who access its Uniform Resource Locator (“URL”). Notwithstanding any other provision of these Terms or the Privacy Policy, Operator reserves the right, but has no obligation, to disclose any information that you submit or that Operator discovers in performing the Service, if in its sole opinion, the Operator suspects or has reason to suspect, that the Covered Websites are involved in any way in activities that violate any local, state, national or international law or regulation. Information may be disclosed to authorities that the Operator, in its sole discretion, deems appropriate to handle such disclosure. Relevant authorities may include, without limitation, law enforcement agencies, child protection agencies, or court officials. You hereby acknowledge and agree that the Operator is permitted to make such disclosure.Fees and Payment
You may make payment for the Service using a credit card or other payment method accepted by our third-party payment processor. The credit card or payment method-related information that you provide is encrypted and transmitted directly to our third-party payment processor. We do not store your credit card information. For more information about our use of third-party service providers, please see our Privacy Policy.Copyright infringement and DMCA policy
Except with respect to the Content you agree that Operator and its suppliers own all rights, title, and interest in the Sites, the Service, and the Operator Materials. You will not remove, alter or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Sites, the Service, or the Operator Materials. Securewp.net Inc., Securewp.net logo, and other Securewp.net products referenced herein are trademarks of Securewp.net Inc.., may be registered in certain jurisdictions, and may not be used without permission in connection with any third-party products or services. Other trademarks, service marks, and trade names that may appear on the Sites or in connection with the Service are the property of their respective owners.Client area account
You are responsible for maintaining the security of your client area account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify the Operator of any unauthorized uses of your account or any other security breaches. The Operator will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.Payments and refunds
The Site offers products and services for sale. The Site does not handle payments for these products directly but instead refers these payments to a secure third-party payment processor that handles all payment process aspects. Any payment issues or disputes should be resolved directly with the payment processor. Once we have been notified by the payment processor that a payment has been made, and that the payment has successfully passed a fraud review, we will provide the service being purchased as soon as possible, however, we make no guarantees of timeliness or immediacy. If you are not satisfied with our service, you may request a refund within 14 days of the payment/service provided, mentioning the reason. We process refunds after a short review period of 1-2 business days.Hack recovery service
If you purchase our hack recovery service, some files/software on your site may be modified, removed, added, or updated as part of the recovery, repair, and security enhancement process. We make every effort to ensure the site runs as usual with minimal downtime, secure for the best. Additionally, if your site is blacklisted, we will submit your site for blacklist review to the corresponding authority.Disclaimer of warranties
If at any time during the Service Term, you request for service or services provided by Operator, Operator will use reasonable commercial efforts to provide the support you requested for. If the Operator is unable, for any reason, to provide the service you requested, Operator will, as its sole and exclusive remedy, refund you the fee you paid to the Operator for the service/services you requested. For security-related services, when you followed our recommendations and suggestions, such- (A) Don't install a pirated plugin
- (B) Keep the theme, plugin, and wp core up to date
- (C) Migrate your website to a better hosting provider.
- (D) Don't host other "non-secure" websites on the same control panel.
- (A) The service will prevent the infection or re-infection of the covered websites;
- (B) The covered website will operate after Operator has been recovered;
- (C) The service will be secure or available at any particular location;
- (D) Any defects or error happened by the hack will be corrected;