Terms and Conditions
Effective Date: September 26, 2025
Introduction
Please read these Terms and Conditions carefully before accessing or using securewp.net (the “Site”). By accessing or using any part of the Site you agree to be bound by these terms. If you do not agree with these terms, do not use the Site or any services offered through it.
The Site is owned and operated by Securewp LLC (referred to in this document as “Securewp”, “we”, “us” or “Operator”). These Terms, together with any other policies published on the Site including our Privacy Policy, form the agreement governing your access to and use of the Site and any products or services available through it (collectively, the “Agreement”).
Use of Service
Subject to your compliance with these Terms, Securewp grants you a limited, non-exclusive, non-transferable license to use the services purchased for the website(s) specified in your order. For the purposes of this Agreement, a “Website” means the collection of files and resources served at a given URL.
Securewp reserves the right, but has no obligation, to disclose information you submit or that we discover while performing services if we, in our reasonable judgment, suspect that the covered Website is involved in illegal activity. In such cases we may disclose relevant information to appropriate authorities, such as law enforcement or court officials, as we deem necessary.
Fees and Payment
Payments for services are processed through our third-party payment processor. Payment information you provide is encrypted and submitted directly to the payment processor. For details on how we use third-party providers, see our Privacy Policy.
Payments and Refunds
Once our third-party payment processor confirms a successful payment and fraud check, we will begin delivering the purchased service. We work promptly to provide services, but specific completion times cannot be guaranteed.
Refund policy
We offer refunds within 30 days of service delivery subject to the eligibility conditions below. If you are not satisfied, please submit a refund request so we can review it quickly and professionally.
1. Confirm eligibility
- Refunds are considered within the 30-day warranty or satisfaction window and only when the warranty conditions have been followed.
- For reinfection claims we will normally attempt remediation under the warranty before approving a refund.
2. How to submit a refund request
Send a message to our support team from your account area or email support@securewp.com with the following information:
- Your name and order number, or the email address used for the order
- The affected site URL
- A clear reason for the refund request and any supporting evidence such as screenshots, error messages, or logs
- A brief summary of actions taken so far and whether you followed our recommendations
Review and processing
We will acknowledge receipt of your request and review it within 1–2 business days. If your refund is approved, we will process it promptly. The time for funds to appear in your account depends on your bank or payment provider and typically ranges from 5 to 10 business days.
Common exclusions
Refunds will not be issued for issues caused by:
- Failure to follow the warranty conditions (for example installing nulled or pirated plugins after remediation).
- Restoring infected backups or taking actions that reintroduce malware after remediation.
- New code, third-party integrations, or services added after our work that introduce issues.
- Incidents outside our scope or control, such as third-party API breaches or host-level outages.
If you are unsure whether your situation qualifies for a refund, contact support before taking further actions. We aim to be fair and transparent and will work with you to resolve issues where possible.
Hack Recovery and Service Scope
If you purchase our ‘malware removal & recovery’ or ‘upgrade and security hardening’ services, files or software on your site may be modified, removed, added, or updated as part of recovery, repair and security hardening. We take care to minimize downtime and preserve functionality, but some changes may be required to secure the site. If your site is blacklisted, we will submit requests for review to the relevant authorities when appropriate.
Disclaimer of Warranties and Limitations
Securewp will use commercially reasonable efforts to deliver the services you request. However, except where prohibited by law, all services are provided on an “as is” and “as available” basis. Securewp makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.
To maintain your service warranty, you must:
- (A) Follow our remediation and hardening recommendations, and avoid installing pirated or nulled themes and plugins.
- (B) Keep WordPress core, themes, and plugins updated, and apply critical security patches promptly.
- (C) Avoid hosting insecure or unmaintained websites on the same hosting account or control panel.
- (D) Refrain from restoring outdated backups that may contain malware without consulting our team first.
- (E) Do not disable or remove security controls we have applied (such as WAF rules, .htaccess/Nginx rules, or other protections) without consulting us.
What the warranty includes:
- (A) Reassessing and cleaning the site without additional cleanup fees.
- (B) Repairing any remaining backdoors or persistence mechanisms related to the original infection.
- (C) Verifying the site’s clean state and conducting follow-up checks to confirm stability.
Full details of warranty coverage and exclusions will be outlined in your service agreement and our warranty policy. Please note, we do not guarantee that a website will never be reinfected, that uptime will be continuous, or that every defect caused by an attack can always be corrected in every circumstance.
Copyright, DMCA and Intellectual Property
All content, services and materials on the Site, except for content you supply, are owned or licensed by Securewp or its suppliers. You must not remove or alter any copyright, trademark or other proprietary notices. Securewp and its logos are trademarks of Securewp.net Inc. Other trademarks appearing on the Site are the property of their respective owners.
If you believe content on the Site infringes your copyright, please follow the procedure in our DMCA policy by contacting us through the contact page so we may investigate and respond.
Client Area Account
You are responsible for maintaining the confidentiality of your client area credentials and for all activity that occurs under your account. Immediately notify us of any unauthorized access or other security breach. Securewp is not liable for losses resulting from your failure to protect your account credentials.
Electronic Communications
By using the Site you consent to receive communications from us electronically. We will communicate by email or by posting notices on the Site. These communications satisfy any legal requirement for written notice. Note that email is not a secure channel. Please use our secure ticketing system to exchange credentials or other sensitive information.
Third-Party Sites and Links
The Site may contain links to third-party websites. Those sites operate independently and have their own terms and privacy policies. Securewp is not responsible for the content or practices of third-party sites and does not endorse or assume liability for them.
Indemnification
You agree to indemnify and hold harmless Securewp, its affiliates and agents from any claims, losses, liabilities, damages, costs and expenses (including reasonable attorneys’ fees) arising out of your use of the Site, your violation of these Terms, or your infringement of any third-party rights.
Privacy
Your use of the Site and our services is subject to our Privacy Policy. Please review it carefully to understand how we collect, use and store information.
Changes to These Terms
We may update these Terms from time to time. When we do, we will post the revised Terms on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
Contact Us
If you have questions about these Terms or our policies, please contact us via our contact form.